At TAILZA, we are committed to delivering your order as quickly and safely as possible.

By placing an order with TAILZA, you agree to the terms outlined in this Shipping Policy.

1. Shipping Locations

We currently ship throughout South Africa.

If we are unable to deliver to your location, we will notify you as soon as possible and provide a refund where applicable.

2. Shipping Partner

Orders are shipped using trusted courier partners, including Aramex Store-to-Door, and other logistics providers where necessary.

Courier partners may change from time to time without prior notice.

3. Processing Times

Orders are typically processed within 1–3 business days after payment has been successfully received and verified.

Processing times may be longer during:

• Public holidays
• Promotional periods
• Peak shopping seasons
• Unexpected operational disruptions

Processing time is separate from shipping time.

4. Estimated Delivery Times

Once dispatched, delivery typically takes approximately:

8–11 business days

Delivery times are estimates only and are not guaranteed.

Actual delivery times may vary depending on:

• Delivery location
• Courier operations
• Weather conditions
• Public holidays
• Peak seasonal demand
• Industrial action
• Circumstances beyond our reasonable control

5. Order Tracking

Where available, tracking information will be provided once your order has been dispatched.

Tracking updates are generated by the courier and may not reflect immediately.

6. Customer Responsibility for Delivery Information

Customers are responsible for providing accurate and complete delivery information.

TAILZA shall not be responsible for delays, failed deliveries, additional delivery charges, or losses resulting from:

• Incorrect addresses
• Incomplete addresses
• Incorrect contact information
• Failure to be available for delivery
• Failure to collect parcels where collection is required

Additional shipping costs incurred due to incorrect information may be charged to the customer.

7. Delivery Delays

While we strive to meet estimated delivery timeframes, TAILZA cannot guarantee delivery dates.

TAILZA shall not be liable for delays caused by:

• Courier service disruptions
• Adverse weather conditions
• Natural disasters
• Public holidays
• Customs or regulatory inspections
• Civil unrest
• Industrial action or strikes
• Load shedding or infrastructure disruptions
• Any event beyond our reasonable control

Delivery delays do not automatically entitle customers to compensation, refunds, chargebacks, or replacement shipments.

8. Lost, Stolen, or Damaged Parcels

If your parcel arrives damaged, please contact us within 48 hours of delivery and provide clear photographs of:

• The packaging
• The shipping label
• The damaged product

Claims submitted after this period may not be accepted.

If a parcel is confirmed by the courier as lost in transit, we will investigate the matter with the courier and determine an appropriate resolution.

TAILZA reserves the right to verify all claims before approving a replacement or refund.

9. Delivery Confirmation

An order shall be deemed delivered once:

• The courier records successful delivery; or
• Delivery has been made to the address provided during checkout; or
• Delivery has been accepted by a person present at the delivery address.

TAILZA shall not be liable for loss, theft, or damage occurring after successful delivery has been recorded by the courier.

10. Refused Deliveries

If a customer refuses delivery or fails to accept delivery without prior arrangement:

• Return shipping costs
• Courier fees
• Storage fees
• Administrative costs

may be deducted from any refund where permitted by law.

11. Force Majeure

TAILZA shall not be held responsible for any failure or delay in performance resulting from circumstances beyond our reasonable control, including but not limited to:

• Natural disasters
• Floods
• Fires
• Pandemics
• Government actions
• Power outages
• Telecommunications failures
• Civil unrest
• Strikes
• Transport disruptions

In such circumstances, delivery obligations may be suspended for the duration of the event.

12. Multiple Item Orders

Where an order contains multiple items, products may be shipped separately depending on stock availability, supplier logistics, or operational requirements.

Customers may receive multiple deliveries for a single order.

13. Contact Us

For shipping enquiries, please contact:

Email: support@[yourdomain].co.za

Please include your order number in all correspondence.

TAILZA™ — Because they deserve more than ordinary play